Account Access

Accessing your accounts with Alerus is easy. Use the links below to review detailed instructions for accessing your accounts through My Alerus or via our mobile apps.

Quick Links to Account Access

Retirement Accounts


How do I log in?

Click Log In at the top of any page, choose My Alerus, and select the Go button.

If you haven’t yet registered to access your account information online, it’s no problem. Simply click Sign up.  Then,  follow the instructions on the screen to create your personal login credentials.

How do you register to access my account?

Register online by following the steps.

  • Enter your First Name and Last Name.
  • Select a verification method from the dropdown list.
  • Enter your Social Security number, date of birth, phone number (This phone number will be used to verify your identity at login), username, personal email address, and password.
  • Click the “Create Account” button.
  • Next, you will receive an electronic consent form and terms and conditions. Review and click Accept.
    On the next screen, select a phone number and your preferred authentication method (text, call, or authenticator app). Review and click Submit.
  • Enter the six-digit code sent via text or call and click Submit.

Note: The first time you log in, you’ll need to set up 2-factor authentication by choosing how you want to receive verification codes; text, or voice call. We’ll ask for a verification code if you log in from an unrecognized computer or phone, forget your password, or identify anything out of the ordinary. These codes help us confirm it’s really you accessing your account – not someone pretending to be you.

What if I forgot my username and/or password?

Don’t worry; it happens! We can help you recover your username or reset your password online.

If you forgot your username:

  • Go to the Forgot Username page.
  • Enter the email address you use for business with us and select Send Username.
  • We’ll send you an email with your username.

If you forgot your password:

  • Go to Forgot Password page.
  • Enter your Username.
  • If the username exists, we will send you a verification code to the email address you provided at registration.
  • After you’ve correctly entered your code, you’ll be able to reset your password.
  • You can then use this new password to log in to your account online.

You can also call us at 833.325.3787 for assistance.​

How do I read my account statement?

Click here for details explaining each section of your statement

To view your account statements, log in to your account.

What do I do if I'm not getting emails as expected?

We’re sometimes unable to deliver a message to the email address we have on file for your account. We recommend double-checking the following:

  • The spelling of your email address (Make sure you’ve typed it correctly.)
  • Your inbox capacity (If your email inbox is full, you won’t receive any new emails.)
  • The email address you provided is still in service.
  • Your Junk or Spam folder (To make sure Alerus emails are delivered to your inbox in the future, please add our email address to your address book or “Safe Sender” list.)

How do I submit a secure message?

Log in to My Alerus and locate your account under Retirement, then select Plan Summary from the right side menu. Click Contact Us from the top menu to upload your form.

 Watch a video tutorial