Processing Online Loans

The following are instructions for sponsors and TPAs processing online loans.

Approving an Online Loan Request

1
Log into Employer Plan Access. If you need help logging in, call 800.433.1685 for assistance.
2
Select the applicable plan by clicking on the PlanID.
3
From the summary page, click Pending Activity from the Manage My Participants menu on the left.
4
Select the Waiting for Approval tab to see loans pending approval.
5
Click the (+) icon to see the details of a loan request.
6
Click the Approve or Decline buttons as appropriate.

1
Log into Employer Plan Access. If you need help logging in, call 800.433.1685 for assistance.
2
Select the applicable plan by clicking on the PlanID.
3
From the summary page, click Manage Loans on the left under Manage My Plan. Then select the Loan Browse.
4
Enter a participant’s Social Security number into the Partid field or leave it blank to look up loans for all participants.
5
Using the MM/DD/YYYY format, complete the Loans Issued Start Date and End Date fields.
6
Use the Status dropdown menu to specify the loan statuses to view. Examples: Past Due, Paid, Current, etc.
7
Click the GO button to see results. Details can be viewed online or exported by clicking the Save Loan Listing link on the right.
8
To see the payment history for a specific loan, click on the payment amount.
9
Click on a loan’s current balance to see the amortization schedule.
10
For a detailed report showing payment history, go to Request Reports under Manage My Files and select Participant Loan Information from the Reports drop-down menu.