For Sponsors FAQs

Alerus shares the same customer-first philosophy as Fulton Financial Advisors and is an industry leader in recordkeeping and administration services. Fulton Financial Advisors chose to partner with Alerus because we provide technology solutions to benefit you and your plan participants while maintaining the high level of client service you have come to expect.

Your Fulton retirement services relationship manager will not change, and Fulton Financial Advisors will continue serving as your investment manager and trustee. Alerus will provide you with recordkeeping and administration services, including an upgraded online experience and dedicated mobile app.

No. Fees for your plan will remain the same.

Your Fulton relationship manager will remain your primary contact. You’ll also have a dedicated Alerus service team for recordkeeping and administration support.

Yes. Your Fulton retirement services relationship manager will remain your primary contact for plan design, best practices, and investments. Fulton Financial Advisors will continue serving as your investment manager and trustee.

You will be paired with an Alerus account manager who will help with your recordkeeping and administration needs, so you will also interact with the Alerus team.

No. You’ll receive the same level of service, plus enhanced online and mobile tools. Alerus offers:

• Dedicated sponsor and participant website
• Mobile app with transactional capabilities for participants
• Enhanced financial planning tools and education

Yes. Your fund line-up will not change, and you’ll continue to have access to a wide variety of mutual fund families.

Fulton Financial Advisors will remain your trustee and investment manager. Because Alerus will provide plan administration, you will receive updated agreements to reassign that responsibility.

Yes. During the blackout period, account access will be unavailable while your plan moves to the new platform. We expect the blackout period to begin at 4 p.m. ET on January 28, 2026, and end no later than 11:59 p.m. ET February 3, 2026. We anticipate account access will be available on the new site no later than February 4, 2026.

Plans will transition to Alerus’ recordkeeping platform during a blackout period which we expect to begin at 4 p.m. ET on January 28, 2026, and end no later than 11:59 p.m. ET February 3, 2026. We will provide additional guidance before the transition, and a blackout notice will be sent to all plan participants. We will notify you and your plan participants when you are able to access your account on or after February 3, 2026.

No. Plan assets will remain fully invested based on current elections. Assets will be transferred in-kind, which means the funds will not be liquidated and repurchased.

Prior to the transition, you will receive remittance instructions and an ACH authorization form. For detailed instructions on submitting contributions and to watch a helpful demonstration video, click here.

Yes. Plan sponsor access will be available at www.alerusrb.com, where you will have access to customizable reports, upload features, detailed investment information, participant statements, and more.

Yes. Our resource center at alerusrb.com provides helpful administrative process and procedural information. Go to alerusrb.com -> Resources or click here to explore the resource center.

Yes. Payroll providers can continue submitting files using the same method and file types previously used.

Participant distribution requests can be approved on the sponsor website. Click here for instructions.

Files must be submitted by 2 p.m. ET on the payroll date to be processed on the same business day. Trades will be placed the next business day and post to participant accounts two business days after the file is processed. Example: A file received at 1:30 p.m. ET on Tuesday will initiate ACH that day, trade Wednesday, and post to participant accounts on Thursday.

Contribution files with a future pay date will be initiated via ACH one business day prior to the pay date, if submitted at least one day in advance.

Payroll reports are posted to your account every Monday. The report includes participants who enrolled or changed deferral elections in the past week. Identified administrative users will receive an email when activity occurs.

To retrieve the weekly payroll report:

• Log in to your plan at alerusrb.com
• Go to Manage My Files, click Retrieve Files
• Select Payroll Reports from the dropdown menu
• Leave “Name includes:” blank, click Search, then select the file name

Yes. Approved online users will receive a new username and instructions for resetting their passwords from Alerus after the blackout ends, no later than Feb. 4. This information will be provided in an email from alerus@alerus.com.

Yes. Participants will continue receiving statements according to the delivery method they have already selected.

In addition to a dedicated website, Alerus provides multiple digital tools to help participants manage and track their retirement savings.

• Mobile app. Available in English and Spanish, the Alerus Retirement mobile app allows participants to view balances, monitor performance and personal rate of return, review contributions, receive alerts, change deductions and beneficiaries, conduct transactions, and view and download statements.

Download from the App Store

Download from Google Play

• Automated contribution increases. Online account access includes the ability to establish an automatic increase to increase deferral amounts over time based on criteria established by the participant.
• Quarterly participant statements. Easy-to-read statements will be posted online and available approximately 15 business days following each calendar quarter end. The first statement from Alerus will reflect the period January 1, 2026, through March 31, 2026.

Please note: Final statements from Fulton Financial Advisors will be issued as of December 31, 2025. Following the transition, account statements from the previous 12 months will be available for participants on the new platform.

• Enhanced financial planning with My Alerus. This complimentary addition to your retirement plan services allows participants to track their financial accounts, set goals, and access interactive financial planning resources.
• Monthly financial webinars. Take Flight financial wellness webinars are hosted the third Wednesday of every month at 2 p.m. ET and provide practical insights on a variety of financial topics. All sessions are recorded and shared online for future reference. Click here for upcoming session details.
• Retirement plan support. The Alerus Client Service Center is staffed by retirement specialists who can assist participants with login issues, enrollment and other retirement plan questions. They are available Monday through Friday, 8 a.m. to 8 p.m. ET.

Continue collecting loan payments as usual.

To ensure loan payments are processed accurately:

• Exact payments.Match loan payments to the amortization schedule. If an employee’s pay does not cover the loan payment, note the amount in the “Are there exceptions?” section of the funding page.
• Missed payments.Submit missed loan payments in the amount that matches the amortization schedule. Example: If doubling a payment of $115.42, the amount remitted should be $230.84.
• Loan payoffs.If your payroll file includes a loan payoff, include the participant’s name and loan number in the “Are there exceptions?” section.
• Loan overpayments.If a loan payment is received after the loan is paid off, Alerus will mail a check to the participant’s address on file.

Multiple loan payments. If your plan allows multiple loans, remit payments in one column, ensuring totals match each loan’s scheduled amount. Any variation in loan repayment amounts may delay payroll processing. Note: If you would like to simplify loan payment reporting for participants with multiple loans, please contact your Fulton representative to discuss options.